Terms of Service

Asima is a handcrafted leather footwear business based in Bangkok, Thailand, contactable at shoppingasima@gmail.com or +66 97 740 4040. Asima operates as a sole trader and is not a registered company.

You may use our website only for lawful purposes. You agree not to misuse it, interfere with its operation, or attempt to access it in any unauthorised way. You must be able to form a legally binding contract to place an order.

Our products are handmade to order from natural leather. Because leather is a natural material, small variations in grain, colour and finish are normal and are not defects. Product images are as accurate as possible but colours may appear differently on different screens.

Prices are shown in US dollars (USD) and include applicable taxes unless stated otherwise. Shipping is charged per order and confirmed at checkout. We may change prices at any time, but changes do not affect orders we have already accepted. Import duties or local taxes, where they apply, are the customer’s responsibility.

Your order is an offer to buy. A contract is formed only when we confirm and accept your order. We may decline or cancel an order — for example if an item cannot be made or an obvious pricing error has occurred — and in that case we will refund any amount already paid.

Payment is taken through our secure third-party payment provider at the time of ordering. Accepted payment methods are shown at checkout. You confirm that you are authorised to use the payment method you provide.

We currently ship to the six GCC countries (the United Arab Emirates, Saudi Arabia, Qatar, Bahrain, Oman and Kuwait), with shipping charged per order and confirmed at checkout.

Because every pair is handmade to order, we accept a return or exchange only where the item arrives damaged or faulty. We do not accept returns or exchanges for change of mind or for the wrong size, so please check our Size Guide carefully before you order. Full details are on our Shipping & Returns page, which forms part of these terms.

If your order arrives damaged or faulty, contact us within 48 hours of delivery at shoppingasima@gmail.com or on WhatsApp, with photos of the item and the issue. Where we confirm a manufacturing fault or transit damage, we will repair or replace the pair, or refund it, at no cost to you.

All content on this website — including the Asima name, logo, designs, text and images — belongs to Asima or its licensors and is protected by law. You may not copy, reproduce or use it commercially without our written permission.

We make our products with care and stand behind their craftsmanship. To the fullest extent permitted by law, our website and products are provided without further warranties, and we are not liable for indirect or consequential loss. Nothing in these terms limits any rights you have that cannot legally be excluded, and our liability is limited to the amount you paid for the relevant order.

These terms are governed by the laws of Thailand, and any dispute will be subject to the exclusive jurisdiction of the Thai courts, unless mandatory law in your country of residence provides otherwise.

These terms and our other policies are provided in English and Arabic for convenience. If there is any conflict between the two versions, the English version prevails.

We may update these terms from time to time; the date above shows the latest revision, and the version in force is the one published when you place your order. Questions? Contact shoppingasima@gmail.com.